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3Birds Cleaning
Frequently Ask Questions
​Service Guidelines & Pricing
This section provides important information about our policies, pricing structure, and what you can expect from our services. Below, you will find details on:
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Payment and Pricing: Information on how we determine prices, accepted payment methods, and deposits required.
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Rescheduling & Cancellation: Clear guidelines for rescheduling or cancelling your cleaning, including any associated fees.
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What’s Included in Your Service: An overview of the tasks covered in your selected cleaning service.
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What We Don’t Clean: A list of services or areas that are not included in our cleaning packages.
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Additional Services & Fees: Information about extra services available for an additional charge.
What is the price?
Our pricing is based on the number of bedrooms and bathrooms in your home, as well as the estimated duration of the cleaning. You can receive an instant quote by selecting your home’s details on our website. While we provide an initial estimate over the phone, our cleaning technicians assess the full scope of work during the service. If additional time is needed due to factors such as excessive buildup or a high number of decorations, we will contact you one hour before the scheduled completion to discuss any adjustments. You will have the option to approve the extra time or stay within the original estimate. Rest assured, we will never charge your card for additional time without your explicit consent.
How do I pay my balance?
Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking and will be charged immediately after the cleaning is completed. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equal to half of the service cost.
What is your cancellation policy?
Cancellations made at least 24 hours in advance: You may cancel without any additional fees. Cancellations within 24 hours of the scheduled appointment: A 10% fee of the service cost will be charged. Cancellations on the day of service: If you cancel on the day of the cleaning, an additional 25% fee will be charged, bringing the total to 50% of the scheduled cleaning cost.
What form of payment do you accept?
We accept debit and credit cards. We do not accept cash, checks, Zelle, Venmo, or any other forms of payment
What is your refund policy?
No monetary refunds are provided.
What is required of me before my cleaning?
To ensure the best possible cleaning results, we kindly ask that you prepare for our arrival by tidying up any items that may obstruct cleaning, such as loose papers, toys, or other objects. Please also put away any dishes to allow us to clean your kitchen thoroughly and store any sensitive materials securely. Additionally, all customers must have the following amenities available: Running water with access to it. Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark). Air conditioning or heating to maintain a comfortable working environment.
What Does A Deep Clean Include?
Deep cleaning provides a more detailed and intensive cleaning to refresh and maintain a thoroughly sanitized and polished home. All Rooms: High Dusting Dusting of fans that can be reached with a 3-step ladder Dusting of light fixtures (excluding chandeliers) Cleaning the inside of windows Cleaning window sills Dusting all accessible furniture Cleaning all glass surfaces Cleaning and disinfecting light switches Cleaning baseboards Removing trash from cans and replacing liners Vacuuming floors Mopping all hard surface floors Kitchen: High Dusting Clean fans that can be reached on a 3 step ladder Dust light fixtures (chandeliers excluded) Clean inside windows Clean window sills Clean all glass Load dishwasher if applicable Clean backsplash Clean & disinfect microwave inside, outside & underneath Clean counters Clean stove hood (exterior only) Clean stove top Clean stove grates Clean broiling drawer Polish all stainless steel Clean & disinfect light switches Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…) Clean and polish sink Clean baseboards Remove any trash/recycling in cans and replace with liners Vacuum floors Mop all hard surface floors Bathrooms: High Dusting Clean vents/exhaust fans Dust light fixtures (chandeliers excluded) Clean inside windows Clean window sills Clean all glass Clean vanity mirror Clean & disinfect toilet (make sure to reach behind) Clean and scrub shower head Clean and scrub shower shower head hose Clean and scrub soap holder Clean & scrub shower walls Clean & scrub & showers doors Clean & disinfect bathtub Clean & disinfect sinks Clean & disinfect light switches Clean baseboards Remove any trash in cans and replace with liners Vacuum floors Mop all hard surface floors Additional Add On Items: Inside Oven Inside Refrigerator Cabinet Fronts Cabinet Tops Finished Basements Garages Pets
Do you bring your own supplies, products and equipment?
Yes, we provide all necessary cleaning products and equipment to thoroughly clean your home.
What Does A Move-In/Move Out Cleaning Include?
Our move-in/move-out cleaning is a comprehensive service designed to leave your space fresh and ready for its next occupant. All Rooms High dusting Dust ceiling fans (reachable with a 3-step ladder) Dust light fixtures (excluding chandeliers) Clean inside windows (we do not flip windows) Clean window sills Clean inside closets Clean all shelving Clean & disinfect light switches Clean baseboards Vacuum floors Mop all hard surface floors Kitchen: High dusting Dust ceiling fans (reachable with a 3-step ladder) Dust light fixtures (excluding chandeliers) Clean inside windows (we do not flip windows) Clean window sills Clean all glass surfaces Wipe cabinet fronts (For deep cleaning, please contact the office) Clean inside cabinets and drawers Clean backsplash Clean & disinfect microwave (inside, outside, and underneath) Clean countertops Clean stove hood (exterior only) Clean stovetop, stove grates, and broiling drawer Polish all stainless steel appliances Clean & disinfect light switches Clean appliance exteriors (refrigerator, stove, dishwasher, etc.) Clean and polish sink Clean baseboards Vacuum floors Mop all hard surface floors Bathrooms: High dusting Clean vents and exhaust fans Dust light fixtures (excluding chandeliers) Clean inside windows (we do not flip windows) Clean window sills Clean all glass surfaces Clean vanity mirror Clean inside vanity, cabinets, and drawers Clean & disinfect toilet (including behind the toilet) Clean and scrub shower head and hose Clean and scrub soap holder Clean and scrub shower walls and doors Clean & disinfect bathtub Clean & disinfect sinks Clean & disinfect light switches Clean baseboards Vacuum floors Mop all hard surface floors Additional Add-On Services (Available for an extra charge) Inside Oven Inside Refrigerator Cabinet Fronts Cabinet Tops Finished Basements Garages Pet-Related Cleaning Walls
What is your policy on breakage?
3Birds Cleaning Services cannot be held responsible for damage caused by unstable items, such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. Clients are responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, 3Birds Cleaning Services will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.
Do you require a deposit?
Yes, we require a non-refundable deposit of 25%. This deposit is applied toward the total balance of your cleaning service and is not just a hold on your card. For example, if your cleaning service is quoted at $300, your deposit will be $75. This amount will be deducted from the total, leaving a remaining balance of approximately $225
What is your rescheduling policy?
Rescheduling made at least 24 hours in advance: You may reschedule without any additional fees. Rescheduling within 24 hours or on the day of service will require a new non-refundable deposit.
Do you clean with other contractors in the home?
No, we do not clean while other contractors are in the home. To ensure the best service, please avoid scheduling our cleaning on the same day as any other contractors (e.g., cable company, moving company, etc.). If we arrive and other contractors are present, we will need to leave, and the full cleaning fee will still apply.
What Is Considered An Extra?
Inside Oven Inside Refrigerator Cabinet Fronts Cabinets Tops Finished Basements Garages Pets Walls Any additional services beyond the standard cleaning